We are very pleased to announce the introduction of a new system called Klinik for our online consultation provision across Bracknell & District Primary Care Network. This is an online service for appointments and administration for on the day urgent, non-urgent medical advice, long term condition management and enquiries. This therefore makes it possible for patients to contact us from a computer, smartphone or tablet through our practice website rather than relying solely on the phone.

Based on the information confidentially provided by the user, clinical enquiries are reviewed by a clinician and are then routed to the appropriate team within the surgery, or patients are advised by the system to call emergency services where necessary. Ideally, but not essentially, you should use your NHS App log in to access the system, meaning you won’t have to enter your personal details each time you want to ask us something. This service is open for online submissions between 8am and 4pm Monday to Friday and we aim to review all clinical enquiries, prioritised by urgency, on the same working day although we may not contact you the same day. From 4pm to 6:30pm you can continue to access the surgery by telephone.

For further information on how to access Klinik please visit: Patient FAQs (klinikhealthcaresolutions.com) where there is also the opportunity to provide feedback directly to the provider. 

With demand for medical advice and appointments continuing to be very high, we are always seeking innovations and new ways of working to provide the best service we can to our patients. We thank you for your understanding and patience during times of change, and ask for your continued kindness and respect to all our staff.

Thank you 

As of 1st October 2022, the extended hours and enhanced access services, which up until now have been delivered separately, will combine into one Enhanced Access Service, commissioned by our PCN, Bracknell & District and available to all patients within Waterfield Practice, Binfield Practice, Easthampstead Surgery, Great Hollands Surgery and Sandhurst Group practice.  

For the time being, the service will continue to be subcontracted to the current provider, Berkshire Primary Care (BPC), and from the existing site, Boundary House Surgery, Bracknell, within the hours of 6.30pm to 8pm Monday to Friday and 0900 to 1700 on Saturdays.  

We ask our patients to please take note that the new enhanced access service will not be running on Sunday, which is a change to the current provision. However, we will be working in partnership with BPC to develop additional clinics in line with national NHS campaigns and our population health insights, such as cancer screening, health checks and women’s menopause support clinics. Full details and prior notice of these clinics will be given to patients.  

The Enhanced Access Service offers our patients the same primary care services, such as GP face to face and telephone consultations, nurse, phlebotomy and healthcare assistant appointments, to meet our patient’s healthcare needs. Please ask our patient services staff when you call the practice for an appointment about the Enhanced Access Service should an appointment out of core practice hours (0800 to 1830), be more convenient to you.